Returns & Exchanges

Returns & Exchanges

Free Online Returns

To initiate your free return, visit My Account page.

Note: Free online returns are only available for orders placed on

Returns to Retail Stores

You may return or exchange any merchandise purchased on our site to any of our stores. To do so, you will need to bring your original packing slip to confirm your order as well as the original form of payment to be credited.


Purchases made by debit or credit card will be credited back to the original form of payment.

Please note your financial institution’s return processing timelines before reaching out with any concerns regarding your refund.

Return Exceptions

Custom product orders are non-refundable, except in cases of manufacturing or material defects, in which case you may contact customer service via phone or email for assistance

Additional Notes

RKN is not responsible for any returns lost in handling or any additional charges incurred.


We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order.

We will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping.

To initiate a return, please contact us.