Shipping & Delivery

Our #1 priority is getting your order to you as quickly as possible while maintaining the highest quality standards. We operate 7 days a week.

Shipping Methods, Transit Times & Rates

• Flat delivery fee of 25 QAR for any address within Qatar.
• FREE shipping on orders ≥ 500 QAR.

Expedited Arrival

Need it sooner? Select Expedited Arrival at checkout and we’ll do our best to dispatch your order the same day (weekends & public holidays excluded).

Direct Signature Required

Some high‑value orders may require a signature upon delivery. Signatures from any adult present at the delivery address are accepted.

Additional Information

International shipments: 5‑7 business days. Any VAT or customs duties are paid by the customer to the carrier.

Returns & Exchanges

Call Customer Service on +974 4036 2211 to start a return or exchange.

Refunds

Debits / credits are refunded to the original payment method.

Return Exceptions

Custom products are non‑refundable unless a manufacturing defect is confirmed.

PayLater Orders

PayLater refunds are processed exclusively through PayLater. Partial returns aren’t supported; the full order will be cancelled and re‑invoiced if only some items are returned. Any PayLater service fees follow PayLater T&Cs.

Additional Notes

The RKN is not responsible for returns lost in transit or additional carrier charges. Orders may be cancelled after two failed delivery attempts.

Payment Options

Choose the method that suits you best:

• Debit / Credit Card – Visa & Mastercard
• Cash / Card on Delivery (COD)
• Apple Pay
• PayLater – Buy Now, Pay Later

Privacy Policy

Welcome to The RKN, with the functioning URL www.therkn.com hereby referred to as the "Site". This Privacy Policy, henceforth referred to as “privacy policy” apply to the Site, with registered business name The RKN for Trading L.L.Ca company incorporated under the laws of the State of Qatar and whose registered office is at Al Qassar Tower -18th Floor, Street No: 920 West Bay, Doha, Qatar, P.O. Box: 5508, with Commercial Registration Number 9624.

By getting to the Site, you affirm your understanding of the privacy policy. In the event that you don't consent to this privacy policy of utilization, you should not utilize this site. The Site claims the authority, to change, alter, include, or uproot allotments and the utilization of this privacy policy whenever necessary. Changes will be considered legal when posted on the Site. If you don't mind, check the privacy policy frequently for overhauls. You can proceed with the utilization of the Site after the presentation of changes to the privacy policy, which constitutes your acknowledgment of those progressions.

Use of this Site

You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. We concede you a non-transferable and revocable permit to utilize the Site, under the privacy policy depicted, with the end goal of looking for individual things sold on the Site or as a merchant selling on the Site. Business or utilization or use for the benefit of any outsider is denied, with the exception of you, having expressly informed and allowed by us ahead of time – in writing or in any other form of communication that is recordable and can easily be checked. Any break of the privacy policy might bring about the quick repudiation of the permit conceded in this passage without notice to you. Merchants shall be provided ample notice—verbal and/or written—for any violations.

Substance given on this site is exclusively for educational and informational purposes. Item representations communicated on this Site are those of the seller—in the form of the brand—and are not made by The RKN alone. Entries or sentiments communicated on this Site are those of the brand posting, such substance and may not reflect our conclusions.

Certain administrations and related peculiarities that may be made accessible on the Site may oblige enrollment or membership. Should you decide to enlist or subscribe for any such administrations or related promotions, you consent to give precise and current data about yourself, and to quickly redesign such data if there are any errors or deviations. Each client of the Site is singularly in charge of keeping passwords and other record identifiers protected and secure. The record manager—or any software used by the site—is completely in charge of all exercises that happen under such secret key or record. Besides, you must inform us of any unapproved utilization of your secret word or record. The Site might not be mindful or at risk, specifically or by implication, in any capacity for any misfortune or harm of any sort acquired as an issue of, or regarding, your disappointment to consent to this area.

During the enrollment process, you consent to get limited-time messages from the Site. You can, in this manner, withdraw from accepting such special messages by clicking on the connection at the base of any limited-time email.

User submission

Anything that you submit to the Site and/or give to us, including however not restricted to, inquiries, surveys, remarks, contest entries, and proposals (all things considered, "Entries") will turn into our sole and elite property and should not be come back to you. Notwithstanding the rights material to any Submission, when you post remarks or surveys to the Site, you likewise allow us the right to utilize the name that you submit, regarding such survey, remark, or other substance. You should not utilize a false email location, impersonate or create a fictional individual or overall deceive us or outsiders as to the cause of any Submissions. We might, yet should not be committed to, uproot or alter any Submissions or consider them invalid once deception is apparent.

As merchants, you are required by the privacy policy and Qatar laws to disclose pertinent information about the products you are selling in The RKN.

Order acceptance and pricing

It would be ideal if you note that there are situations when a request can't be prepared for different reasons. The Site maintains whatever authority is needed to decline or scratch off any request for any reason at any given time. You may be asked to give extra information or data, including, yet not restricted to telephone number and location, before we acknowledge the request. We are resolved to give the most exact valuing data on the Site to our clients; nonetheless, unintended errors may at present happen, for example, situations when the cost of an item is not shown accurately on the site or if an item’s color is not depicted totally by the color swatch due to the difference in screens used by the customer. Thusly, we maintain all authority to deny or drop any request. On the off chance that an item is mispriced, we might, at our carefulness, either get in touch with you for guidelines or wipe out your request and inform you of such changes. We should have the right to decline or wipe out any such requests whether the request has been affirmed and your credit, or debit card, charges will also be reversed or paid in cash, if there is a cancelation, misrepresentation in pricing, or any similar occurrence.

Trademarks and Copyrights

All licensed innovation, rights, whether enrolled or unregistered, in the Site, data content on the Site, and all the site outline, including, however not restricted to, content, illustrations, programming, photographs, feature, music, sound, and their determination and plan, and all product assemblages, hidden source code, and programming should remain our property. The whole substance of the Site likewise is ensured by copyright as an issue work under Qatar copyright laws and global traditions. All rights are reserved.

Applicable law and jurisdiction

This privacy policy shall be interpreted and governed by the laws in force in Doha, Qatar. Any claims, deputies, or differences arising out of conditions with this policy shall be settled by arbitration under the rules of the Qatar International Center for Conciliation and Arbitration (QICCA).

Arbitration

The seat shall be in Doha, Qatar in Arabic language. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Doha, Qatar, and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

Exchange & Refund Policy

This policy complies with Article 5 of Qatar Consumer Protection Law (Law No. 8/2008).

• Exchange / refund requests accepted within 14 days of delivery.
• Items must be unused, unwashed, with all original packaging & tags.
• Underwear, socks & swimwear are non‑returnable unless defective.
• Discounted items are refunded at the price paid.
• Refunds issued to the original payment method.

PayLater Orders

• Refunds / cancellations are submitted through PayLater; funds credit to the customer’s PayLater account.
• Partial returns not supported – full order is cancelled & re‑billed, or store credit issued.
• PayLater fees & finance charges follow PayLater T&Cs and are non‑refundable via The RKN.

This policy is offered in addition to your statutory rights.

Frequently Asked Questions

How do I check my order status?

Go to the Login tab at the top of the homepage or click here.

You can choose to log into your My Account or enter your Order Number, and Email.

Once your order has shipped, you will receive an email with information on your order.

Visit Your Order for more information.

Can I change or cancel my order once it has been placed?

This kind of confusing explanation that may need more clarification.

Visit our "Returns & Exchanges" page for more information.

How do I return or exchange an item?

To initiate a return or exchange, please contact our customer service department on +9744036-2211 .

Unfortunately, at this time we do not offer direct exchanges. To exchange an item, you must place a new order and then hand over the previous item to the driver delivering the exchanged item. For more information, visit our "Returns & Exchanges" page.

WHAT TYPES OF PAYMENTS ARE ACCEPTED

We accept payment by debit/credit cards, and Cash. Visit our "Payment Options" page for more information.

HOW DO I USE A PROMOTION/COUPON CODE?

To use your promotion or coupon code, enter the code at checkout in the appropriate field. Make sure you enter the code with the exact spelling and capitalization as shown. You must click "apply" in order for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, the discount will not be applied.

What if I have a defective or damaged item?

If you have received a damaged item or believe an item is defective, please contact Customer Service at +974 4036 2211 or via info@therkn.com.

How do I care for my products?

Caring for Apparel

Please refer to the individual care instructions provided on your clothing. Care instructions will vary depending on the material and type of clothing. In general, avoid putting clothing in the dryer, as it may cause shrinkage. To prevent printed graphics and embroidery from damage, wash and iron your clothing inside out.

Footwear Care

All shoes are designed with durable materials that require little to no maintenance. However, there are some simple ways to keep your shoes fresh and in top condition for even longer.

General Care:

• Clean your shoes immediately after use if they are exposed to mud or dirt.
• Use your shoes only for their intended purpose.
• Dry your shoes out by removing the footbed and allowing them to air dry.
• Pack your shoes with crumpled newspaper when you take them off to help them retain their shape.
• Never machine-wash or machine-dry your shoe.
• Keep your shoes away from sources of extreme heat, such as radiators, dryers, or space heaters.

Material Cleaning Instructions:

• Leather: Hand wash using a soft cloth dampened with mild soap and cold water. Do not immerse or soak in water.
• Nylon and canvas: Using a soft cloth, gently scrub the uppers using mild soap and cold water and allow them to air dry. Do not bleach or use harsh cleaning agents.
• Suede and nubuck: Use a brush specifically designed for suede to keep the outside surface of your shoes clean. Do not get wet.
• Synthetic leather: Use a soft cloth or soft bristle-brush to gently scrub the uppers using mild soap and cold water and allow to air dry.